Terms & Conditions

These Terms & Conditions ("Terms") apply to your use of elephantsongconsulting.com and any related pages, forms, scorecards, resources, downloads, webinars, digital products, and services made available by Elephant Song Consulting.

For these Terms, "I", "me", "my", "we", "us", or "our" refers to Navin Mangalat, operating under the trade name Elephant Song Consulting, based in India.

"You" refers to any visitor, user, client, prospective client, purchaser, or organisation using the website, submitting information, downloading resources, purchasing products, or engaging services.

By using this website, submitting a form, taking a quiz or scorecard, downloading a resource, purchasing a product, or engaging my services, you agree to these Terms.

1. What I do

Elephant Song Consulting provides founder-facing consulting and related resources focused on message clarity, investor-facing communication, pitch deck structure, proof placement, narrative clarity, and related strategic communications work.

Services and resources may include, but are not limited to:

• pitch clarity diagnostics or scorecards;

• deck audits;

• narrative and messaging support;

• pitch deck rebuilds;

• workshops, webinars, or advisory sessions;

• downloadable resources, templates, guides, recordings, or prompt packs;

• related writing, editing, and communication support.

The exact scope, deliverables, timeline, fees, responsibilities, and exclusions for paid consulting work will be set out separately where relevant.

Paid services may be governed by a proposal, statement of work, order form, invoice, email agreement, written contract, or other written arrangement, depending on the nature of the engagement.

If a separate written arrangement applies to a paid engagement and conflicts with these Terms, that separate arrangement controls for that engagement.

2. Website content is informational

Content on this website is provided for general information and educational purposes only.

It is not legal, financial, tax, investment, fundraising, accounting, regulatory, or professional advice.

You should obtain independent advice from qualified professionals where required.

Any examples, frameworks, scorecards, articles, guides, templates, resources, or recommendations are provided to help you think more clearly. They should not be treated as a guarantee of any specific business, funding, investor, sales, legal, tax, financial, or commercial outcome.

3. No funding or business outcome guarantee

I do not guarantee that my services, resources, scorecards, reports, decks, recommendations, or materials will result in:

• investment or funding;

• investor meetings;

• second meetings;

• grant wins;

• sales, revenue, or customer acquisition;

• partnership approval;

• favourable diligence outcomes;

• positive investor, customer, funder, or partner decisions;

• or any other business result.

My work is designed to improve clarity, structure, proof placement, usability, communication quality, and decision-readiness.

Final outcomes depend on many factors outside my control, including your business model, traction, market, timing, investor fit, customer demand, competition, team, financials, execution, legal position, and commercial judgement.

4. Use of the website

You agree not to:

• use the website for unlawful purposes;

• submit false, misleading, confidential, regulated, sensitive, or unauthorised information;

• attempt to interfere with the website's security or operation;

• copy, scrape, republish, resell, or misuse website content;

• upload or share material you do not have permission to share;

• use resources or materials in a way that infringes intellectual property rights;

• attempt to reverse-engineer, misuse, or commercially exploit scorecards, frameworks, templates, tools, or resources;

• use the website, forms, resources, or services in a way that could harm Elephant Song Consulting, other users, third-party platforms, or service providers.

I may suspend, restrict, or refuse access to the website, forms, downloads, resources, or services if misuse is suspected.

5. Forms, quiz responses, scorecards, and submitted materials

The website may allow you to submit information through a contact form, quiz, scorecard, intake form, email, scheduling tool, or similar mechanism.

You are responsible for ensuring that any information you submit is accurate and that you have the right to share it.

If you submit a link to a deck, document, file, data room, or other business material, you confirm that:

• you are authorised to share it;

• the material does not unlawfully disclose third-party information;

• the material does not breach any confidentiality duty, employment duty, investor obligation, customer obligation, legal obligation, or contractual obligation owed to another person or organisation;

• the material may be reviewed for the purpose of responding to your request, preparing a scorecard or report, scoping work, or delivering services;

• you understand that online tools, forms, file-sharing systems, cloud platforms, email systems, and AI tools are not risk-free;

• you should not submit information that you are not comfortable sharing through online tools.

You must not submit material that is confidential to another person or organisation, regulated, highly sensitive, or subject to special handling requirements unless those requirements have been disclosed and agreed in writing before submission.

You agree that I am not responsible for claims, losses, or consequences arising from your unauthorised or unlawful submission of such material, except to the extent caused by my own unlawful handling of the material after receipt.

Submitted decks, business materials, numbers, financial information, and confidential information are treated as confidential by default, subject to the confidentiality, AI-tool, third-party-tool, and legal-disclosure provisions in these Terms.

6. Confidentiality

I will use reasonable care to protect confidential business information shared with me in connection with enquiries, scorecards, proposals, products, or services.

Confidential information includes non-public decks, business plans, financials, traction data, strategy documents, customer information, technical information, investor materials, grant materials, partner materials, or other materials clearly confidential by nature.

This does not apply to information that:

• is already public;

• was already known to me without restriction;

• is independently developed without using your confidential information;

• is lawfully received from another source;

• is anonymised or generalised so that you and your business are not reasonably identifiable;

• must be disclosed by law, court order, regulator, tax authority, government authority, or legal process.

I am willing to sign a reasonable mutual NDA where required before reviewing sensitive materials. Normally, if your organisation requires an NDA, you should provide your standard form for review.

7. AI tools, freelancers, and third-party tools

I may use professional software, cloud platforms, AI-based tools, freelancers, contractors, and specialist collaborators to support my work.

These may support tasks such as:

• drafting;

• editing;

• analysis;

• summarisation;

• quality checks;

• research support;

• file storage;

• meetings;

• scheduling;

• transcription;

• project delivery;

• design support;

• document production;

• administrative support.

Depending on the work, these tools and collaborators may include email, cloud storage, productivity software, meeting tools, transcription tools, AI tools, analytics tools, website tools, form tools, payment systems, file-transfer tools, design tools, freelancers, contractors, or specialist service providers.

Where AI tools are used, they are used as assistive tools. I remain responsible for final judgement and final deliverables.

I will not intentionally use confidential client materials to train public AI models where tool settings or available controls allow this to be restricted. However, third-party tools have their own terms, security practices, data-processing arrangements, and technical limitations.

If you require restrictions on AI use, cloud tools, meeting recordings, transcription tools, freelancers, or third-party access, you must tell me in writing before work begins and before submitting confidential materials.

If the requested restriction is not workable for the service, I may decline the engagement or suggest a modified scope.

You remain responsible for reviewing final materials for factual accuracy, legal compliance, financial accuracy, investor representations, commercial suitability, regulatory compliance, and business suitability before using them externally.

8. Paid services, proposals, and payment

Paid services may be governed by a proposal, statement of work, written email agreement, order form, invoice, contract, or other written arrangement, depending on the engagement.

Unless otherwise agreed in writing:

• project work requires payment of an upfront fee before work begins;

• the upfront fee is non-refundable once the project is booked and work has begun;

• remaining fees are due according to the agreed payment schedule;

• timelines begin only after required inputs and upfront payment are received;

• delays in receiving client inputs may pause or extend timelines;

• additional work outside the agreed scope may require a revised fee and timeline;

• final files, editable files, or final deliverables may be withheld until all outstanding payments are received.

At present, payments may be made by bank transfer.

You are responsible for any bank transfer charges, intermediary bank charges, currency conversion charges, payment processing charges, withholding charges, or similar costs associated with making payment, unless otherwise agreed in writing.

Payment is treated as received only when the full expected amount is credited and available.

For consulting engagements, the applicable written arrangement will set out the specific deliverables, revision rounds, scope boundaries, client responsibilities, and timing assumptions.

9. When work is treated as having begun

For refund, scheduling, and cancellation purposes, work is treated as having begun once I have taken any meaningful step connected to the engagement.

This may include:

• reserving project time;

• reviewing submitted materials;

• creating project notes;

• preparing a diagnostic view;

• starting analysis;

• starting drafting;

• preparing a project structure;

• joining a project call;

• briefing or coordinating a freelancer or contractor;

• or otherwise beginning work connected to the engagement.

This applies even if a final deliverable has not yet been sent.

10. Scope, revisions, and changes

Where revision rounds are included, they apply only to the agreed scope and direction.

Unless otherwise agreed in writing:

• revisions are intended to refine the agreed work, not restart the project;

• major changes to the ideal customer profile, business model, narrative thesis, raise strategy, audience, deck purpose, underlying brief, offer, or strategic direction may require re-scoping;

• requests outside the agreed scope may be treated as additional work;

• changes caused by incomplete, inaccurate, delayed, or changing client inputs may require a revised fee and timeline;

• a single decision-maker should be identified for approvals where practical;

• delays in feedback, approvals, materials, or access may extend timelines.

I may refuse or re-scope work where the requested change would materially alter the agreed engagement.

11. Client responsibilities

You are responsible for:

• providing accurate, complete, and timely information;

• ensuring you have the right to share all submitted materials;

• reviewing drafts, recommendations, reports, and deliverables carefully;

• checking all factual, financial, legal, tax, regulatory, investment, fundraising, customer, technical, and business claims before use;

• ensuring that final materials are suitable for your intended audience and purpose;

• obtaining legal, financial, tax, accounting, regulatory, investment, or other professional advice where required;

• making final business decisions.

I may rely on information you provide. I am not responsible for errors, omissions, delays, or consequences caused by inaccurate, incomplete, outdated, misleading, unauthorised, or delayed information supplied by you or on your behalf.

12. Digital products, downloads, webinars, and resources

Some resources may be provided as free or paid digital products, such as ebooks, prompt packs, webinars, templates, guides, recordings, workbooks, checklists, or reference materials.

Unless otherwise stated:

• digital products are for your personal or internal business use only;

• you may not resell, redistribute, publish, upload, licence, sublicense, or share them externally;

• access may not be transferred to another person or organisation;

• digital products are educational and informational, not customised advice;

• refunds are not provided after access, download, delivery, or viewing, unless required by law or expressly stated at purchase;

• access may be withdrawn if misuse, unauthorised sharing, or breach of these Terms is suspected.

Digital products and resources may become outdated. I may update, revise, withdraw, or discontinue resources at any time.

13. Intellectual property

Unless otherwise agreed in writing, all website content, frameworks, resources, guides, scorecards, templates, methods, documents, text, graphics, designs, diagnostic tools, rubrics, workflows, structures, and materials created by me remain my intellectual property or are licensed to me.

You may view and use website content for personal evaluation and internal business purposes.

You may not copy, reproduce, adapt, publish, distribute, sell, resell, license, sublicense, upload, share, or commercially exploit website content, resources, frameworks, templates, scorecards, methods, or materials without written permission.

For paid client work, ownership and usage rights will be governed by the applicable proposal, statement of work, services agreement, invoice terms, email agreement, contract, or other written arrangement.

Unless otherwise agreed in writing, after full payment is received, you may use final deliverables created specifically for your business for your internal business, fundraising, grant, investor, customer, partner, sales, or communication purposes.

I retain ownership of underlying methods, templates, frameworks, diagnostic logic, know-how, reusable structures, processes, prompts, rubrics, formats, tools, and pre-existing materials developed before or during the engagement, provided your confidential information is not disclosed.

14. Portfolio use, testimonials, and examples

The website may include testimonials, case examples, excerpts, anonymised examples, or illustrative examples.

Testimonials reflect individual experiences and do not guarantee similar outcomes.

Where names, roles, or company names are shown, they are used with permission or based on publicly available recommendations where appropriate.

I may use snippets from publicly visible LinkedIn recommendations or similar public professional testimonials where appropriate.

Other testimonials, recommendations, or endorsements may be used with client approval where required.

Anonymised or illustrative examples may be adjusted to protect confidentiality, simplify the example, or avoid disclosing sensitive business information.

I will not intentionally disclose your confidential business information in public examples without permission.

15. Third-party links and platforms

The website may link to third-party platforms, tools, scheduling pages, payment instructions, payment pages, articles, videos, resources, social profiles, or services.

I am not responsible for third-party websites, services, availability, security, privacy practices, content, errors, fees, policies, or terms.

Your use of third-party services is governed by their own terms and policies.

16. Taxes, GST, and charges

Unless expressly stated otherwise, all fees are exclusive of applicable taxes, duties, bank charges, payment gateway fees, withholding taxes, currency conversion fees, intermediary bank charges, and similar charges.

If GST, IGST, withholding tax, or any other tax becomes applicable, it may be charged, collected, deducted, reported, or handled as required by law.

You are responsible for any taxes, duties, deductions, payment charges, transfer charges, or similar costs applicable to your payment, except taxes on my own income.

If you are required to withhold tax, deduct tax, or provide tax documentation, you must inform me before payment so the commercial impact can be addressed.

17. Limitation of liability

To the fullest extent permitted by law:

• I am not liable for indirect, incidental, special, consequential, exemplary, or punitive damages;

• I am not liable for loss of profits, loss of revenue, loss of investment, loss of opportunity, loss of data, loss of goodwill, reputational damage, or business interruption;

• I am not liable for investor, customer, funder, partner, platform, regulator, or third-party decisions;

• I am not liable for business outcomes, funding outcomes, sales outcomes, grant outcomes, investment outcomes, customer outcomes, or diligence outcomes;

• I am not liable for errors caused by inaccurate, incomplete, delayed, outdated, unauthorised, or misleading information provided by you;

• I am not liable for issues caused by third-party tools, platforms, hosting, payment systems, AI tools, cloud services, freelancers, contractors, banks, internet providers, or external systems;

• I am not liable for your use, misuse, editing, modification, publication, forwarding, or external presentation of deliverables, resources, or recommendations.

Where liability cannot be excluded, my total liability for any claim relating to the website, resources, digital products, or services is limited to the amount you paid to me for the specific product or service giving rise to the claim.

If no amount was paid, my liability is limited to INR 5,000.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnity

You agree to indemnify and hold me harmless from claims, losses, damages, costs, liabilities, or expenses arising from:

• information or materials you provide;

• unauthorised or unlawful submission of information;

• your use of deliverables, resources, scorecards, reports, recommendations, or materials;

• your breach of these Terms;

• your infringement of third-party rights;

• your breach of confidentiality, employment, investor, customer, partner, funder, legal, or contractual obligations;

• claims made by investors, customers, partners, employees, contractors, funders, regulators, or third parties in connection with your business or use of the materials;

• changes you or others make to the materials after delivery;

• your failure to obtain legal, financial, tax, accounting, regulatory, investment, or other professional advice where required.

19. Termination or refusal of service

I may refuse, suspend, or terminate access to the website, resources, products, or services where:

• these Terms are breached;

• payment is overdue;

• required inputs are not provided;

• the engagement becomes abusive, unlawful, unethical, impractical, or outside agreed scope;

• the requested work falls outside my scope or professional boundaries;

• there is a conflict of interest or potential conflict of interest;

• continuing the work would create unreasonable legal, reputational, operational, ethical, or commercial risk.

For paid services, termination terms may also be set out in the relevant proposal, services terms, invoice, email agreement, contract, or written arrangement.

Termination does not automatically remove payment obligations for work already begun, work already delivered, reserved project time, non-refundable fees, or amounts already due.

20. Changes to these Terms

I may update these Terms from time to time.

The updated version will be posted on this website with a revised "Last updated" date.

Your continued use of the website, resources, digital products, or services after changes are posted means you accept the updated Terms.

21. Governing law and disputes

These Terms are governed by the laws of India.

Subject to applicable law and any separate written agreement, the courts located in Chennai, Tamil Nadu, India will have exclusive jurisdiction over disputes arising from or relating to these Terms, the website, resources, digital products, or services.

22. Contact

For questions about these Terms, contact: navin.m@elephantsongconsulting.com

Last updated: 25 May 2026

Location: India